Hosted IP PBX System Features

Give your business a competitive edge without the expense of investing in a PBX. Make an Enterprise style impression on you customers with a Virtual Receptionist, Toll Free Number, Advanced Greetings, and Customizable Voicemail. Never miss a call with PBXtended Follow Me features. Inbound calls can be set to reach you at any location, whether it be in your office, on your mobile, or even at your home. Advanced call screening features ensure that critical calls reach you no matter what.

System Features

Peace of Mind occurs when your PBXact system is upgraded on a regular basis with all the new features, bug fixes and security fixes that we continually develop. There will be no more wondering if you purchased the system at the right time or wondering if the features your business needs a year from now will be available. In fact, we believe very deeply in having a long-term relationship with you and are continuously developing future product roadmaps that take your suggestions into consideration.

Voice Recognition Applications

The Magic Button is an extensive speech recognition call management tool built into every Mid and Advanced PBXact system. It allows users to control their PBX experience with nothing more than their voice. With the touch of the Magic Button, you can use your voice to control calls, set your away status, send and receive messages, call and page groups of people in your organization, setup instant 3-way conferences, and even ask what the date, time or weather is!

Visual Voicemail

Visual Voicemail gives you a whole new way of interacting with your voicemails by giving you a graphical look of all your new and saved voicemails and allowing you to pick which voicemails you want to listen, delete or move. This feature gives you a visual of each voicemail by showing you the Caller ID Name and Number of each message for fast quickly moving through all your messages to find that one voicemail!

Computer Desktop Integration

XactView is a desktop application that allows you to interact with your phone system like never before. With a click of your mouse, you have complete control over all phone calls and the ability to see which coworkers are on the phone and who they are on with.

Custom Interactive Voice Response (IVR) Auto Attendants

Auto Attendants allow you to direct your customers to various parts of your organizations through easy to use push button menus. You can even have different menus for different times of the day, such as open hours or closed hours.

Speech Recognition IVR's

Voice Controlled Auto Attendants allow you to direct your customers to various parts of your organizations through easy to use push button menus. You can even have different menus for different times of the day, such as open hours or closed hours.

Dial by Name Company Directory

Empowers your customers to find people in your organization easily and connect directly to their extension.

Speech Recognition Company Directory

Voice Controlled Company Directory empowers your customers to find people in your organization easily and connect directly to their extension.

Voicemail-to-Email

Receive your voicemail messages in your email box and play them over your computer speakers.

Blast Groups

Allows groups of people in your organization to be grouped together to form customer service teams.

Find-Me-Follow-Me

Allows you to simultaneously ring desk extensions, cell phones, and other phones. Imagine the freedom of being able to accept phone calls anywhere and everywhere.

Support for analog, digital and IP phone lines

Support for analog voice lines, T1s, PRIs, and VoIP-based carriers. PRI and VoIP based services allow you to have multiple DIDs (Direct-Inward-Dial) numbers that you can utilize to give employees direct numbers without the cost of having direct lines for each employee.

Telecommuter Support

Allows remote employees to make phone calls through your PBX over the Internet from anywhere.

Software-based-phone Support

With PBXact, you can have a phone on the computer screen. With a simple computer headset, you can make and receive calls as if you had a handset phone on your desk. Great for customer service teams to reduce the cost of handset hardware or on-the-go employees with laptop computers.

Paging and Intercom

Support for group paging through your telephone handsets or integration through your overhead paging system. Two-way intercom between phones.

Multiple conference bridges

Allow groups of people to communicate in one group setting from anywhere.

Automated Outbound Dialing Campaigns

Upload list of numbers and have your PBXact system call everyone and distribute the call depending on answer/no answer/voicemail.

Pinsets and Account Code Dialing

Track and limit calls on the system with Pinsets.

Call Queue and ACD reports

Setup multiple queues for calls and see reports detailing wait times, call times, drops and more.

Link multiple office branches

Reduce phone bills by using the power of the Internet or your dedicated point-to-point or frame relay network. Make inter-office phone calls without per-minute charges.

 Automatic remote backup for disaster Recovery

Your PBX is automatically backed up on a central server every night. If something goes wrong, we can have you up and running with a previous configuration in a matter of hours.

Plus all the standard advanced features
you expect from a PBX

Caller-ID, call forward, call forward busy, call forward no answer, call waiting, call pickup, do not disturb, call tracing, and much more.