Hosted IP PBX SlideShow

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Is VoIP Being Widely Adopted?

 

  • According to the latest study by AMI Partners Inc., North American small to-medium businesses’ hosted VoIP market spending will cross $1.56 billion by 2010.
     
  • In-Statpredicts that two-thirds of US businesses will have some form of VoIP service by 2011.
     
  • Market projected to exceed $8B by 2013 and growing at a CAGR of over 27% (According to Frost and Sullivan)
     
  • In the first half of 2009, VOIP services brought in nearly $21 billion in revenue, with both residential and business services looking healthy and poised for even more growth for the second half of the year, according to a report by market research firm Infonetics Research. But the current sweet spot, at least in North America, is small businesses with fewer than100 employees. In the first half of the year (2009), roughly two thirds of all VoIP services sold went to small businesses. 

 

Why Have Confidence in ALTAVOX?

 

  • Unrivaled Expertise

    • Our team has decades of experience serving the telecommunications needs of business customers and building and managing enterprises of significant scale in the telecommunications industry.
       
  • Unparalleled VoIP Experience

    • With our origin dating back to 2001, Altavox is one of the oldest VoIP/Digital phone service companies in the US and Canada. We are the network powering more than 400 VoIP and Internet Service companies, cable TV companies and wireless broadband providers with our private branded offerings.

Why Have Confidence in ALTAVOX?

 

  • Innovative Technology

    • With over ten years perfecting our platform, our groundbreaking service operating platform is highly automated and one of the most sophisticated available in North America.
       
    • We interface with over 30 carriers, have an inventory of telephone numbers in over ten thousand rate centers in the US and Canada and can provide telephone numbers in over 60 countries.

       

  • Support and Security

    • 24 X 7 Network Operations Center in Columbus, Ohio

 

Why Have Confidence in ALTAVOX?

 

  • Reliability

    • We operate five data centers, each with a cluster of class 4 trunking switches and class 5 feature switches our for hosted PBX offerings, voice mail, etc.
       
    • We interconnect with over 30 carriers and CLECs, each connected to two or more of our trunking servers, thus providing a fully meshed network between our clusters and all carriers.
       
    • We provide our SIP trunking and Hosted PBX customers with connectivity to two of our peering points at no additional charge. i.e., if you have 50 channels you have 50 to each of two peering points.  Not primary and failover, but both live and operational at all times, for both inbound and outbound calls. 

ALTAVOX Service Packages

 

ENTERPRISE IP PBX

ENTERPRISE IP PBX

 

The PBXact phone system was designed with one thing in mind: enhancing business communications to impact your bottom line. In order to accomplish that goal, we offer some really unique features. With PBXact, we have combined the power of the human voice and intuitive phone-based applications to make even the most complicated tasks easy for every one of your employees.

Hosted/Virtual IP PBX Systems
Installed at our secure data center with multiple power and Internet backup systems for maximum reliability, our hosted systems are ideal for companies with multiple locations, because all phones at all locations are extensions on the same phone switch.

ENTERPRISE IP PBX FEATURES

 

Advanced Edition Features:

  • Voice Recognition Applications
  • Visual Voicemail
  • Computer Desktop Integration
  • Custom Interactive Voice Response (IVR)
  • Auto Attendants
  • Speech Recognition IVR's
  • Dial by Name Company Directory
  • Speech Recognition Company Directory
  • Voice mail-to-Email
  • Find-Me-Follow-Me
  • Support for analog, digital and IP phone lines
  • Telecommuter Support
  • Software-based-phone Support
  • Paging and Interco
  • Multiple conference bridges
  • Outbound Faxing from the Web Interface
  • Automated Outbound Dialing Campaigns
  • Pinsets and Account Code Dialing
  • Call Queue and ACD reports
  • Link multiple office branches
  • Automatic remote backup for disaster recovery
  • Plus all the standard advanced features you expect from a PBX: Caller-ID, Call Forward, Call Waiting, Call Pickup, Do-Not Disturb, Call Tracing, Call Recording, Barge-in and much, much more.

 

ENTERPRISE IP PBX FEATURES

 

Speech Recognition Features:
An extensive speech recognition call management tool

  • Initiate calls by speaking name or letter in name
  • Intercom
  • Call groups
  • Page groups
  • Transfer calls
  • Set your away status
  • Park and retrieve calls
  • Leave groups of people messages
  • Create instant 3-way conferences
  • Call contacts in Microsoft® Exchange

ENTERPRISE IP PBX

 

Advanced Voice Applications

  • Powerful, easy to use Interactive Voice Response System (IVR) and multiple auto attendants combined with our custom programming allow us to offer sophisticated applications such as:

    • Appointment Reminder systems for Doctors, Dentists, Tanning salons, Auto Dealers, Veterinarians and anyone else operating an appointment based business.
    • Reverse 911/Emergency notification systems to notify groups by phone, text message and email of emergency.
    • Bulk calling to notify business customers of service delays and interruptions before they call you!

These and other custom applications are available for both on-premise and hosted systems.

ENTERPRISE IP PBX

 

Of course, you can do all the things you would expect right from the telephone, but with our amazing XactView running on every employee's PC you have so much more!

  • XactView is an employee presence and communication management application
     
  • Real time visibility of any employee status including remote location or home based employees
     
  • XactView shows who is on the phone and lets you drag & drop calls to their extensions, voice mail or cell phone
     
  • Enables effective communication via phone calls, chat sessions and e-mails
     
  • Comprehensive integration with Web-based CRM systems, such as SugarCRM and Salesforce.com,  ensures that employees have the tools they need

ENTERPRISE IP PBX

 

In the past, deploying distributed inbound and outbound call centers was expensive, but not anymore!

  • With XactView, sales and customer service agents can easily log into and out of queues, monitor call states, park calls, and record call – all on the fly – even for home based agents / employees!
     
  • Unlimited Call Queues
     
  • Skills Based Call Routing
     
  • Helps managers track and train employees by providing powerful one-click tools to monitor, train, and barge agent calls
     
  • The private enterprise-chat feature allows managers to guide agents in real-time


 

ENTERPRISE IP PBX

 

XACT VIEW DISPLAY

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ENTERPRISE IP PBX

 

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  • Minimal Customer utilizes internet connectivity with bandwidth to support required simultaneous calls (90 Kbps per call)
  • QOS ready gateway / router installed at the customer premisesQOS ready gateway / router allocates VoIP bandwidth leaving the customer premise
  • Call is routed over public Internet to the Session Boarder Controllers that set up the best route for the call
  • Call is then routed to the PSTN (public telephone network)

ENTERPRISE IP PBX

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Why ALTAVOX IP PBX Hosted
Telephone Solutions Make $ense

 

Cost Savings

  • Minimal up-front capital expenses required in order to leverage Hosted PBX or SIP Trunking solutions
  • Cost effective access to advanced features
  • Predictable monthly communications expenses
  • Lower costs on trunks/lines, toll free numbers and long distance, savings of 15% to 50%+ every month
  • Free branch to branch calling
  • Phone system change order charges eliminated
  • Reduced IT staff time commitment
  • Scale up or down based on business needs – pay for only what’s needed
  • Customers not faced with technology obsolescence decisions and/or system upgrade expenses.

Why ALTAVOX IP PBX Hosted
Telephone Solutions Make $ense

 

Enhanced Productivity

  • Cost effective access to advanced features typical of systems costing $700 to $1,200 per station
     
  • As the business grows, it is much easier to adds stations or provide services to geographically dispersed locations and/or telecommuters
     
  • All users and locations are members of the same “virtual” IP PBX – and regardless of size or the number of calls received, a busy tone is never returned to prospects or customers
     
  • Mobile employee productivity can be increased as all features and call features can be extended through the use of laptop resident soft phones. Flexibly route business calls to any phone anywhere in the world.
     
  • High availability with disaster recovery options
     
  • Web-based service management interfaces make certain tasks (e.g. moves, adds and changes, voice mail greeting changes, call forwarding treatments and destinations) easier for support staff and end users

 

 

The Altavox Offering - What is Unique

Although hosted service providers have sought to deliver greater customer value through bundles of communications and collaboration applications, few have been able to differentiate through end-to-end Unified Communications (UC) service packages offering unique features and capabilities to end-users.

  • Offering two VOIP/UC platforms for both hosted and premised based installations: Interactive Intelligence (PBflex) and Schmooze Com (PBXact).
     
  • Ability with both platforms to offer:

    • Hosted IP PBX 
    • SIP Trunking to 3rd party PBX/IP PBX with Hosted stations for remote workers/offices
    • Hybrid architecture to provide complete premise based IP PBX installation with UC services integrated with Hosted stations
    • Greater value with end-to-end solution management of Hosted/UC applications management, as well as premise based IP PBX
       
  • One system focused on higher end call center and systems integration, the other providing complete voice solutions for SMB and call center functionality priced in reach for even the smallest business

The Altavox Offerings - What is Unique

  • Robust desktop clients on both platforms, provide a single point of access to multiple communications applications with integrated telephony and online presence
     
  • IP PBX functionality, presence and messaging functionality can be extended to mobile devices
     
  • Advanced call center functionality including call queuing, announcements in queue, full time or on demand call recording, barge-in, skills based routing, broadcast calling, advanced reporting and more
     
  • Advanced features such as voice recognition, speech to text, automatic remote backup for disaster recovery, multiple conference bridges, and more
     
  • Unlike many Hosted IP telephony and UC providers, the company engages in an in-depth assessment, in order to guarantee design and features meet the customers communications requirements.
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